Solve cyber violence! Post: Gunners track cyber trolls through AI, teams provide psychological care

05 May 15th The Daily Mail analyzed how Arsenal reduced the social media violence suffered by stars by 90%, mainly through AI tracking of online trolls, locking down gamblers, and the impact on the performance of the field.

Arsenal Club has been working behind the scenes to resolve cyber violence, and on this football issue, they are working with British data science company Signify to lead the change.

This company, which serves global sports events such as the World Cup and the Olympics, identifies and handles cyber threats through the "threat matrix" artificial intelligence system. Signify works with several Premier League clubs, and Arsenal is the longest-time partner, and the partnership established since 2021 is having a profound impact.

According to the Daily Mail, Signify submits reports to the club every week about the account and perpetrator information that publishes serious abusive content. But Arsenal itself also has a social media monitoring team that can mark suspicious accounts to Signify for investigation.

Internal, the club will work with the stadium management team to lock the identity of the person involved through surveillance video and verify whether they hold membership. For example, if the Gunner decides to impose a five-year ban on a certain season ticket holder, it is actually equivalent to a 25-year ban, because after the ban expires, the person needs to be re-ordered to the end of the season ticket waiting list for more than 20 years and more than 100,000 people waiting for.

At the same time, the Player Care Team initiates a support process for attacked players. Victims have the option to file a criminal lawsuit and receive psychological treatment services if necessary.

Gunners' serious attitude towards cyberspace has been integrated into the football operation system, and they know it will affect players' performance. Signify's internal research on NBA/WNBA players shows that social media violence can seriously damage players' mental health and thus affect the performance of the arena.

The Daily Mail learned that another Premier League Big6 club is adopting a mobile phone blocking system so that players can only see comments on their followers. The club will also strengthen players' psychological support during the period when the team's performance is sluggish and the high incidence of cyber attacks.

Some trolls use emoji instead of racist terms to circumvent monitoring, but as companies such as Signify adopt machine learning: an artificial intelligence technology that recognizes patterns, makes decisions independently, and improves itself with the help of empirical data, such methods eventually fail.

Essentially, the company implements a two-factor verification process before handling the case. The contents of manual verification include: whether it conforms to the context, whether it constitutes discrimination, and whether there is a substantial threat. The focus is on targeted abuse and threats targeting players, fans or club staff, rather than regulating freedom of speech or trying to change the fan culture. Another important verification criterion is: Does the threat have the possibility of physical implementation? That is, evaluate the actual geographical location correlation between the perpetrator and the threatened object.

The company then used open source intelligence technology to track and identify perpetrators. This is a cat and mouse game where violence continues to evolve. OSINT refers to the use of public databases to carry out work, including social media monitoring, web crawlers and public record verification.

They will not break through privacy settings, use surveillance technology or take secret measures. The advantage is that even if the perpetrator uses a private account, their username will still be exposed when they disclose the platform @亚博取博取博取博取博取博取博取博取博取博取博取博取博取博取博取博�

Research has found a typical pattern: gamblers who were frustrated before the game try to disrupt their pre-game mental state by insulting athletes. Platform X is the main breeding ground for such behaviors. This platform is widely regarded as a "real-time sports social platform" because it allows fans to obtain information and highlights as soon as possible. Similar phenomena exist on TikTok, Instagram and Facebook, but have not yet reached the scale of the impact of platform X.